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Privacy Policy

Updated: January 3, 2024

Introduction and Scope

Joshin Inc. (“Joshin, “we,” “us,” or “our”) values the privacy of individuals  (“you” or “your”) who use our Joshin application, websites, technology platform, and related services (collectively, the “Joshin Platform”). When you access the Joshin Platform, you trust us with your personal data, and we’re committed to keeping that trust and being transparent with our privacy practices.

The Privacy Policy explains how we collect, use, and share information from Users.  Users covered by this Privacy Policy specifically include, without limitation:

  • Users who access the Joshin Platform to learn about Joshin or seek or receive coaching.
  • Coaches on the Joshin Platform (“Coaches”), who are third-party Coaches. 
  • Caregivers on the Joshin Platform (“Caregiver”), who are third-party Caregivers.
  • Applicants seeking to become a Coach or Caregiver (“ Applicants”).
  • Anyone else who accesses the Joshin Platform.

This Privacy Policy is an important part of the Agreement between you and Joshin, and any capitalized terms not defined in this Privacy Policy have the meaning given to them in the Agreement or any policies referenced therein.

Our Privacy Principles

Joshin’s privacy practices are grounded in the following principles:

  • We are committed to protecting your privacy. 
  • We do not share your personal information with third-party advertisers.
  • We seek to involve as few third-party service providers as possible when processing your data. 
  • We generally limit access to your data to a subset of the Joshin team as needed to provide our services to you properly.
  • We strive to collect and process only the minimum personal information necessary to deliver our services.

What Data Does Joshin Collect from Users?

  • Directly from Users, such as when you sign up for an account, apply to become a Coach, Caregiver, or contact us through the Joshin Platform.
  • Through your use our Services, such as location, app usage, and device data.
  • From other sources, such as other Users, and third-party services you access your Joshin account log in with.

Information collected directly from Users

We collect information from Users when you use the Joshin Platform.  The data we collect includes:

  • Registration and Profile  Information. When you sign up for a Joshin account, the information you provide by filling in forms or answering questions and as part of the onboarding process, engaging with the Joshin Platform or accessing our Services, you give us information, such as your name, email address, password, and phone number. You can also upload a profile photo to your Joshin account. 
  • User Ratings and Feedback. You may submit reviews of Coaches and/or Caregivers who provide services to you on the Joshin Platform, and we may also collect information about calls and/or feedback in user surveys.
  • Communications with Joshin and Other Users. We process any information you submit via the audio, video, or chat features of the Joshin Platform to enable communication with other Users and Joshin.
  • Feedback and User Submissions. We may utilize testimonials, feedback, and other content that you share with us, including to improve and promote Joshin. 
  • Communications with Joshin and Other Users. We process any information you submit via the audio, video, or chat features of the Joshin Platform to enable communication with other Users and/or Joshin.
  • Other data. not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Information collected from Coaches and Caregivers (and Applicants)

In addition to the information provided by all Users of the Joshin Platform, we collect additional information from Coaches, Caregivers, and Applicants, including:

  • Professional Information. When you apply to become a Coach or Caregiver or sign up as a Coach or Caregiver on the Joshin Platform, you give us, or our third-party service providers, your name, location, business contact information, details about your professional certifications and experience, and other information of the type that may be included in a resume. We may also collect your professional licensing details, date of birth, social security number or other government ID number, government-issued ID information, insurance information, and other documentation through a third-party service provider. You can also upload a profile photo to your Joshin account. 
  • User Ratings and Feedback. You may submit reviews of Users to whom you provide Services on the Joshin Platform, ratings of calls, and/or feedback in user surveys.
  • Communications with Joshin and Other Users. We process any information you submit via the audio, video, or chat features of the Joshin Platform to enable communication with other Users and Joshin.
  • Payment-Related Information. If you receive payment from Joshin for your Services, our third-party service providers collect bank routing numbers, tax information, and any other payment-related information to facilitate payment for your Services.
  • Other data. Not explicitly listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection. Now or in the future, Joshin may permit you to write specific messages, reviews, or postings that may be viewed by Users of the Joshin Platform and by Joshin personnel (collectively, “User Comments“). Therefore, we are not responsible for any third-party action concerning User Comments.  User Comments are not confidential, as you are automatically posting User Comments to an area of the Joshin Platform where other users may view them.

Information We Collect Through Automatic Data Collection Technologies

We use cookies and other technologies to automatically collect information on your usage of the Joshin Platform, including:

  • Usage Information. To help us understand the use of the Joshin Platform and to help us improve it, we automatically receive information about Users’ interactions with the Joshin Platform, like the searches you make, your actions within the Joshin Platform, and the dates and times of Services.
  • Call and In-App Messaging Information. We work with third-party service providers to facilitate video calls, voice calls, push notifications, and messaging between Users in our platform. We and our service providers receive information about these communications, including the date and time of the call, the message, and the content in our platform.
  • Location Information. For security purposes, Joshin collects Users’ location information based on the IP addresses of the devices they use to connect to our platform.
  • Device Information. Joshin receives information from Users’ devices, including IP address, web browser type, mobile operating system version, manufacturer, application installations, and device identifiers. We also collect data from Users’ devices for certain events (e.g., crashes & errors) to help improve user experience.
  • Information from Cookies and Similar Technologies. We, and our third-party service providers, collect information using “cookies,” tracking pixels, and similar technologies when you use the Joshin Platform, open one of our emails or other communications or click on one of our advertisements.  We use the information received through these technologies to understand how Users find, access, and navigate the Joshin Platform, learn what content is popular, save Users’ preferences, and measure the effectiveness of our advertising and marketing campaigns. This collection includes automatically collected information and generally only includes personal information if you provided it through the Joshin Platform.  We may use both session cookies and persistent cookies. While Users may be able to modify their browser cookie settings, please be aware that deleting or choosing not to accept cookies may limit your ability to benefit from certain features of the Joshin Platform.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies) and Cookie Opt-Out. A cookie is a small file placed on your computer’s hard drive. You may refuse to accept browser cookies by activating the appropriate settings on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you direct your browser to our Platform. For more information about cookies, visit http://www.allaboutcookies.org/.
  • Flash Cookies. Certain features of our Platform may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Platform. Flash cookies are not managed by the same browser settings used for browser cookies.
  • Web Beacons. Pages of the App/Service and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Joshin, for example, to count users who have visited those pages or opened an email and for other related statistics (for example, analyzing the popularity of certain content and verifying system and server integrity).

Information collected from third parties

We may collect information directly from third parties or combine personal information we receive from you with personal information from other sources, such as:

  • Publicly Available Sources. Sometimes, we may also collect information about you from publicly available sources.
  • Social Media Platforms. When Users create an account using or otherwise link their Joshin Platform accounts with a third-party service (e.g., SSO, Google, or Apple ID), we may collect information, such as your name and email.
  • Third-Party Services. If you access the Joshin Platform or Joshin Services from or in conjunction with, apply to become a Coach using, or otherwise engage with Joshin on or through a third-party website or application (e.g., Zoom, Indeed, LinkedIn), they may collect and provide us with your personal information.  We may also collect your information from third-party sources, such as third-party data providers.
  • From Other Users. Information and updates related to calls, emails, sessions, or interactions with other Users on the Joshin Platform. 

We do not control third parties or the information they provide to us.  Their use and sharing of your personal information is subject to the terms of your relationship with them and/or their privacy policies.  For more information on our use of third parties, see “Other Sites and Services” below.

How does Joshin use the information it collects?

We use the information collected from Users and other sources to provide the services and, as otherwise described in this Privacy Policy, as follows:

  • To Provide, Operate, and Improve our Services, such as to
    • Connect Users with Coaches, Caregivers, and other Users to make connection recommendations and enable communication between Users using the audio, video, or chat features of the Joshin Platform.
    • Communicate with Users.
    • Provide customer support and monitor and maintain the quality and integrity of the Joshin Platform and Services.
    • Personalize the Joshin experience for Users.
    • Publish and share information and content to engage with Users and potential Users.
    • Measure the effectiveness of our marketing communications.
  • To Build the Joshin Community. To grow and onboard a diverse and global community of Coaches.
  • For Research and Development. To analyze and improve the Joshin Platform and to develop new products and services.
  • For Marketing Purposes. To communicate with Users and potential users about our products and services.
  • To Create Anonymous, Aggregated, or De-identified Data. To create anonymous, aggregated, or de-identified data from Users’ personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated, or de-identified data by removing information that makes the data personally identifiable to a User.
  • For Compliance, Fraud Prevention, and Safety. To protect the rights, property, or safety of Joshin, Users, or the public.
  • To Comply with Law. To comply with a legal requirement or process, including but not limited to civil and criminal subpoenas, court orders, or other compulsory disclosures. 
  • With Your Consent. Whenever you consent to sharing personal information.

How does Joshin share the information it collects?

We may share personal information with others as needed to provide the services and as otherwise described in this Privacy Policy, including:

  • Service Providers. We work with third-party service providers that perform engineering, candidate recruitment, payment, research, marketing, and other support services on our behalf.  We may share personal information with service providers to help support, run, and improve the Joshin Platform.
  • Professional Advisors. We may disclose personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
  • Corporate Transactions. We may disclose personal information in connection with or during negotiations of any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company.
  • Law Enforcement, Government, and Third Parties. We may disclose personal information to law enforcement officials, government authorities, or other third parties, including Sponsors, if we think doing so is necessary to protect the rights, property, or safety of Joshin, Users, or the public.
  • Compliance with Laws and Legal Obligations. We may disclose personal information to comply with any court order, law, or legal process or to enforce this Privacy Policy, our Terms of Service, or other agreements.

How do Users share information with one another?

The Joshin Platform offers opportunities for connection between Users.  By accessing Services on the Joshin Platform, you may share information with other Users, including:

  • Coaches & Caregivers. The Joshin Platform makes Coaches’ and Caregivers’ profile information – including name, photo, quotes, videos, ratings, and professional details – available to other Users.
  • Users. When Users communicate using the audio, video, or chat features of the Joshin Platform, the User’s name and photo are displayed to the Coach or other User(s). The User may also choose to share additional personal information using the audio, video, or chat features of the Joshin Platform.  Additionally, when you participate in a program together with other participants, your personal information may be visible to other participants.

What are my options regarding the use of my information?

Users seeking to change or limit the use of their information may use the following options:

  • Profile Information. Users may review, request an update, or request the deletion of certain information in their profiles.
  • Communications. Users may opt out of receiving text messages by texting the word “STOP” in response to any messages they receive from us or by emailing security@joshin.com. Users may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email or by contacting us at security@joshin.com.  
  • Do Not Track. We do not currently respond to “do not track” signals from web browsers. To learn more about “Do Not Track,” please visit http://www.allaboutdnt.com.

What happens if I request to delete my account with Joshin?

Coaches and Caregivers. When a Coach or Caregiver terminates their Joshin account, we remove the Coach’s profile from the Joshin Platform. However, Users will continue to have access to their communications with former Coaches and Caregivers.

Other Users. When a User who is not a Coach or Caregiver terminates their Joshin account, we delete the User’s profile.  We will retain, for compliance purposes, any communications between the User and any Coaches or Caregivers. 

All Users. We retain personal information after the User cancels their account to the extent reasonably necessary to comply with any legal obligations, payment or financial obligations, regulatory requirements, law enforcement requests, resolve disputes, maintain security, prevent fraud and abuse, and enforce our Terms of Service.  Additionally, we retain de-identified information.

Other Sites and Services

The Joshin Platform (including the Joshin blog and other resources available or shared on or through the platform) and other Joshin communications may be accessible through or contain links to other websites or platforms (e.g., Zoom, YouTube) operated by third parties. We also may use third-party websites (e.g., LinkedIn, Indeed, Handshake, Stripe) to recruit Coach candidates, process applications, pay Coaches, process payments, or otherwise operate our services.  These links are not an endorsement of or representation of any third party that we are affiliated with. We do not control third-party websites and are not responsible for their actions. Other websites and services follow different rules regarding collecting, using, and sharing your personal information. Any exchange of data or other interaction between a User and any third-party provider is solely between the User and that third-party provider and is governed by their terms and conditions.  We encourage Users to read the privacy policies of the other websites and online services they use.

To access, correct, update, or delete certain of your personal information, click on the edit button (pen symbol) in the app. Alternatively, you may email us at security@joshin.com. to request access to, correct, or delete certain personal information you provided us. If you close your Joshin account, we will remove your name, contact, and identifiable information from our publicly viewable database. 

Data Security

We are committed to protecting our Users’ data. Even though we maintain administrative, technical, and physical measures designed to safeguard personal information, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Children’s Privacy

Joshin is not intended for anyone under eighteen (18) years of age.  No one under eighteen (18) years of age. We do not request any information regarding our users’ age, and we do not knowingly collect personal information from children under thirteen (13) years of age. If we learn we have collected or received personal information from a child under eighteen (18) years of age without verification of parental consent, we will delete that information. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us at security@joshin.com

Servers Located in the United States

We are headquartered in the United States, and the servers and other technology supporting the Joshin Platform operation are located in the United States.  The Joshin Platform is intended exclusively for a U.S. audience and users.  If you submit any personal information to Joshin (for example, if you provide your email to sign up for an email newsletter), you understand that you are voluntarily consenting to the transmission of such information to an organization in the United States and your information will be stored and processed in the United States.  We agree only to be subject to applicable U.S. laws and not to the laws of any other country or region.

Modifications to Our Privacy Policy

Joshin reserves the right to make changes to this Privacy Policy (or any portion thereof) from time to time at our sole discretion. Any changes will be posted on the Joshin Platform, indicating the date on which the terms were last updated.  Any changes will be effective upon the date of posting unless explicitly stated otherwise. As long as you use the Joshin Platform, you are agreeing to this Privacy Policy and any updates we make to it. If you disagree with the updated Privacy Policy, you may terminate this agreement with immediate effect by discontinuing your use of the Joshin Platform. Your continued use of the Joshin Platform following the effective date of any modified terms indicates your acceptance of such modified agreement.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at, email: security@joshin.com

Personal information we collect CCPA-defined categories (Definitions are here) Sources of personal information Purposes for which we may collect and use the personal information
Registration, Profile, and Usage Information Online Identifiers
Commercial Information
Internet or Other Electronic Network		 You
Third-party sources
Activity Information		 To provide, improve and operate the services
For research and development
For our own marketing purposes
To create anonymous, aggregated or de-identified data
Payment-card Information Financial Information
Commercial Information		 You To provide, improve and operate the services
For research and development
To create anonymous, aggregated or de-identified data
User Ratings
Communications		 Online Identifiers
Commercial Information		 You To provide, improve and operate the services
For research and development
For our own marketing purposes
To create anonymous, aggregated or de-identified data
Internet or Network Information Visit Details
Computer Information		 Automatic collection Service delivery
Research & development
Marketing
Compliance & protection
Geolocation Data Geolocation Data Automatic collection Service delivery
Research & development
Marketing
Compliance & protection

Your California Privacy Rights

California residents have the rights listed below under the CCPA. However, these rights are not absolute, and in some instances, we may decline your request as permitted by law.

  • Information. You can request information about how we have collected, used, and shared your Personal Information during the past 12 months. We have made this information available to California residents without having to request it by including it in this notice in the above chart.
  • Access. You can request a copy of the Personal Information we collected about you during the past 12 months.
  • Deletion. You can ask us to delete the Personal Information we collected from you.
  • Opt-out of sales. You can opt out of any sale of your Personal Information.
  • Nondiscrimination. You are entitled to exercise the rights described above free from discrimination as prohibited by the CCPA.Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request. If we deny your request, we will communicate our decision to you.You are entitled to exercise the rights described above free from discrimination.

How to Submit a Request

To request access to or deletion of personal information, email security@joshin.com

Identity Verification

The CCPA requires us to verify the identity of the individual submitting a request to access or delete personal information before providing a substantive response to the request.

Authorized Agents

California residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming that authority.