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For Customers

Getting Started

1. Download the Joshin App at the App Store or Google PlayOr go directly to the Joshin desktop.
2. Sign up and create your account
3. Select your subscription choice
4. Enter payment information or learn more about Medicaid options

Create your Care Plan and connect with caregivers in your area!

Payment

You can pay for Joshin through a subscription (out-of-pocket) or through your self-directed Medicaid waiver budget. You can learn more about paying for Joshin through Medicaid, here. Our subscription pricing options are: 

• One month: $29.99 / month
• Three month subscription: $19.99 / month ($59.97 total)

With a subscription you are able to find, message, and schedule care with our network of screened and qualified caregivers. The Care Date cost is the hourly rate you as the family or individual receiving care set yourself in your Care Plan. This hourly rate is what you pay your caregiver. Joshin does not take a percentage of the hourly rate you pay to the caregiver. Caregivers keep 100% of their earnings through the Joshin platform.

You are charged for your subscription at the time of making your subscription choice on the Joshin platform. After your Care Date is complete, you are auto-billed using the payment information you set up. Please note; you have 24-hours to review the Care Date billing notes, tip (optional) and rate your caregiver after each booking.

Medicaid

Yes! Families who utilize Self-Directed Medicaid Funding can utilize Joshin to recruit caregivers. You can find out more here: joshin.com/medicaid-info-page

Every financial process for hiring and training a caregiver to work with yourself or your loved one is different. We recommend you include as much language about that process in the bio section of your profile as you are comfortable with sharing. For example:

Hi! My name is Lou. 

[Include information from bio here]

Please note that my care includes a secondary hiring process through an FMS/FI. This FMS/FI is how you will be paid for your work with me. This process includes (INFO HERE) and can take (EST. TIME) and you will be paid through a payroll system for your work.

Care Plan

Your Care Plan includes important information for your caregiver like diagnosis, medication, and routines.

Desktop: Log into your Joshin account. Click on the ‘Care Plan’ button at the top of the webpage. Click ‘Edit’ to update each section of your Care Plan. 

Mobile App: Log into your Joshin account. Click on the ‘person’ icon at the lower right corner. Click ‘edit’ to update each section of your Care Plan.

Your Care Plan should include important information about the individual receiving care. Your Care Plan will be shared with caregivers before each Care Date so they know how to best support their needs. Your Care Plan can include diagnosis, medical details, and interests.

All of it! At Joshin, we believe in informed decision making. That means you should have access to all relevant information about your prospective caregiver, and they should have access to all relevant information about the person receiving care. The caregivers on our platform have a wide and diverse range of experience. They are willing to support you and your loved ones no matter how challenging or complex, as long as they have the information ahead of time.

Joshin Caregivers

We are proud of the diversity of experience reflected in the caregivers on Joshin. The minimum experience requirement for approval is 6 months caring for people with special needs or specific care needs.  This intentionally broad criteria allows us to be a place where everyone can find the care they are looking for: from a companion to a CNA/PCA professional.

At Joshin, our goal is to empower you, the families or individuals seeking care, to share information and make meaningful connections with caregivers in your area. The power is in your hands to message, interview, and schedule at your own pace. On average, we save people about 4 weeks in finding caregivers.

Joshin is an early stage company and ever-expanding community of individuals, families, and caregivers. We are always looking for qualified caregivers to be added to our platform.  Send us an email and let us know where you are, and we can follow up with steps to help. We’re always looking for new areas to recruit caregivers to support our customers.

A benefit of using Joshin is access to a large number of qualified and screened caregivers. If a caregiver you chose didn’t work out, please leave that feedback after your Care Date and we will follow up with you. We are consistently monitoring for quality assurance and appreciate feedback so we can best support you.

Caregivers go through an experience review, background check and finally; when available, we review their social media accounts. This is all done at no additional cost to you or the caregiver. We do what we can to save you time.

Yes, and we encourage you to do so. It makes them easier for you to find on your next Care Date and is a great reminder. When you ‘favorite’ a caregiver, it means that if they are available they will be the first to show up for you.

Care Dates

At Joshin, we are here for you from start to finish during your care-seeking journey. That means we are there, working with you to connect with caregivers, following up if your booking requests were cancelled or declined, and submitting your billing (if you are using private pay). We are also there to read every Care Date review and follow up if the rating is anything below 5-stars. We are there to communicate feedback with our caregivers, allowing them to learn and grow as professionals in the field. We can only be there to provide these services to you if your communication, scheduling, and care date completing reviews happen within the Joshin app.

We also want to change the thought process around the way families/individuals think about what is possible with care. By using all of the benefits of Joshin, you are accessing a deeper pool of caregivers and creating a network of reliable, qualified support that can be there for you when life happens.

In the app: Click on the calendar icon in the lower left corner. Browse and message with caregivers. When you’ve found the right fit, go to the caregiver profile and click ‘book me’. Enter the Care Date details and click ‘book now’. The caregiver will have received your booking request in real time and will either ’accept’ or ‘deny’.

On the desktop: While in your profile, click “Find Care”. Browse and message with caregivers. When you’ve found the right fit, click “book”. You will then pick the time and day you want to schedule care. Then, click “next”, add in any special notes, and send! The caregiver will have received your booking request in real time and will either ’accept’ or ‘deny’

Absolutely! Please remember to list their name in the Care Plan. When you determine your hourly rate (you can change at any time), we’d recommend considering how many people will be included in a Care Date request.

Joshin is for all ages and abilities. You review the caregiver’s experience in their profile prior to booking. Caregivers have experience with a variety of disabilities such as; autism, cerebral palsy, developmental disabilities, down syndrome, physical disability and more. We have the best-of-the best caregivers at Joshin. Don’t see your specific disability need in the Care Plan or in caregiver experience? Let us know.

No. However, caregivers are asked to “accept” or “decline” your Care Date request and the duration of the Care Date may be a factor during their decision making. Our average Care Date is 3-4 hours.

You can book as far in advance as you need. We recommend checking the caregivers general availability in their profile prior to sending a Care Date request. Then, book as many Care Dates as you’d like and feel free to send multiple Care Date requests to caregivers. Please note; we encourage caregivers to keep their availability up to date on their profile.

Caregivers will receive your Care Date request in real-time. They have 24 hours to “accept” or “decline” your request. Once the caregiver confirms, you will be notified via email and push notification.

You are charged for check-in and check-out time that caregiver works with you. If your Care Date goes over longer than the scheduled time, you are charged the actual length of the Care Date time frame.

You can cancel a Care Date at any time. Caregivers are also able to cancel Care Dates at any time. You may also cancel your subscription at any time by contacting us.

Job Posts

You can post a full-time, part-time, or flexible job to be visible to caregivers. Caregivers are able to view job postings and directly reply to your job. This is the only time caregivers can message individuals seeking care first. You are in control of your job posting and when it can be viewed.

To post your job, you will go to your Care Plan, complete all of the necessary sections and select “Post Job” in the upper right corner. This will make your Care Plan, or job visible to caregivers in your area. Caregivers are then able to view the job and respond to the posting via messenger.

To remove your job, you will go to your Care Plan, and select “Remove Job” in the upper right corner. This will remove your job from the job board and caregivers in your area will no longer be able to view or respond to the job.

For Caregivers

Getting Started

1. Download the Joshin App at the App Store or Google PlayOr go directly to the Joshin desktop.
2. Sign up and create your account.
3. Create your profile and enter in your certifications and experience.
4. Submit your caregiver application and get accepted.

Connect with individuals and families seeking care!

1. Do you meet the minimum caregiver requirements? We validate that you meet the minimum Joshin Caregiver requirements. If not, that’s okay, we still want to stay in touch, we can help you connect to additional training resources.

2. Create account & start application. Create an account, once completed, check your email. You will receive a link to complete your application through our applicant site, Fountain. Complete your application on Fountain.

3. Background check and application processing. Fountain will facilitate a background check and conduct identity verification. With verification completed, Joshin will review and approve (or decline) your application

4. Fill out your caregiver profile. While your application is processed, you can fill out your caregiver profile, this won’t be visible to families until you are approved as a Caregiver, by Joshin

5. Start booking care dates. Once approved, you will receive an email from Fountain. You can begin booking care dates and creating meaningful connections with individuals and families.

• Be at least 18 years old
• Have a High School Diploma or GED
• Own a smartphone (Android or iPhone) with data plan
• Have at least 6 months of caregiving experience (with disabilities or elder care)
• Pass a background check

You’ll view job opportunities through the Job board on Joshin. Login and go to your homescreen and you’ll be able to view jobs in your area and respond to the opportunities that fit your availability and experience.

Profile

Your profile is your chance to show off all the experience and skills you have to offer. This is the place customers go to find caregivers that are the right fit for their needs. Take your time in filling out your profile. Be sure to include all of your caregiving experience, certifications, and more. Need assistance? Contact us with any questions.

Families and individuals receiving care want to know all about you. Take your time and tell customers about yourself, your experience, interests and personality. This is a great way for them to get to know you!

Easy peasy. Go right to the Profile section of Joshin and select the section you’d like to update or edit. The best way to schedule Care Dates is by keeping your profile and availability up-to-date. Customers can view a general timeframe that you’ve last logged in. The more active, the better! Families want caregivers who are actively seeking opportunities.

Payment

Families and individuals seeking care set their own hourly rate based on factors such as, level of care needs and location. Depending on where you are located the average hourly rate on Joshin is between $16.00-$30.00/hr.

Some of the individuals and families searching for care on Joshin are set up with a FMS/FI to pay for that care. If you connect with one of these families, in some cases you may be eligible for benefits through that hiring process with their FI/FMS.  Please be sure to ask the customer this question as you talk about the opportunity.

We are thrilled to share that you keep 100% of the hourly rate set by the customer if you use the payment processing system in Joshin.

There are two types of customer payments. The first are customers who are paying a subscription out-of-pocket, in which you’ll get paid within a few days via Stripe. The second are customers who are using Medicaid to pay for care. In this case you’ll be hired on by the customer, but will use Joshin to schedule care and be paid via a payroll system by the customer.

Care Dates

There are two ways for you to be connected to individuals/families and book Care Dates.

1. An individual/ family will see your profile and reach out to you via the messenger service on the Joshin platform.
2. You can respond to a posting on the Joshin Job Board directly, and be connected to the job poster.

You absolutely can and that is what is great about working with Joshin. Keep the availability section in your profile up-to-date and you can be hired by as many customers for as many Care Dates as you want. Don’t forget to request that Care Dates be scheduled through Joshin so you can manage your schedule all in one place!

Joshin has a unique Care Plan section that gives you all of the information you need to have a successful Care Date. There, you can view diagnosis details, medications, behaviors, routines, and more! caregivers can also leave Care Notes from their time with the individual so they (or the next caregiver) has that important information.

The Joshin team is here to support you from beginning to end of each Care Date. If the Care Plan was not accurate or missing important information, you can let us know in the feedback area after the Care Date is complete.  We will then reach out to work with the individual/family to make sure that information is included/updated.

There are two ways for you to be connected to individuals/families and book Care Dates.

1. An individual/ family will see your profile and reach out to you via the messenger service on the Joshin platform.
2. You can respond to a posting on the Joshin Job Board directly, and be connected to the job poster.

You absolutely can and that is what is great about working with Joshin. Keep the availability section in your profile up-to-date and you can be hired by as many customers for as many Care Dates as you want. Don’t forget to request that Care Dates be scheduled through Joshin so you can manage your schedule all in one place!

Joshin has a unique Care Plan section that gives you all of the information you need to have a successful Care Date. There, you can view diagnosis details, medications, behaviors, routines, and more! caregivers can also leave Care Notes from their time with the individual so they (or the next caregiver) has that important information.

The Joshin team is here to support you from beginning to end of each Care Date. If the Care Plan was not accurate or missing important information, you can let us know in the feedback area after the Care Date is complete.  We will then reach out to work with the individual/family to make sure that information is included/updated.