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What’s on your mind?

Read our FAQ's below.

 
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ACCOUNT

What is the process to get an account?

To get started:
1. Download the Joshin app
2. Create your account
3. Enter payment information

In minutes, you can view Joymakers and begin booking a Care Date in the Joshin app!

 

FEES

What are your rates?

You set the hourly rate based on what you want to pay the Joymaker per hour.
Once a Joymaker receives your Care Date request, they see your Care Plan & hourly rate. After, the Joymaker will "confirm" or "decline" the Care Date request. After the Care Date, Joshin applies a 20% service fee on the total cost of the Care Date - this is not taken from the Joymaker hourly rate, it is on top of the total amount.

When do you charge me?

After the Care Date is complete, you are auto billed. You are also able to review the Care Date notes after each booking.

Do you accept insurance or State waiver funding?

Joshin is private pay, but some State funding for self-directed staffing support, such as; Consumer Directed Community Supports (CDCS) and Consumer Support Grant (CSG) may be reimburesed by your FMS. Check with your Support Planner and/or FMS for more information.

 

BOOKING

What areas do you serve?

We are currently in the Twin Cities, Chicago and San Francisco & Chicago.

- If you are not located in this area, reach out and let us know you are interested in adding it to your city.
- Sign up for our emails and stay up-to-date when when we'll be near you!*

Do you care for siblings, too?

Absolutely! Please remember to list their name in the Care Plan. When you determine your hourly rate (you can change at anytime), we'd recommend considering how many people will be included in a Care Date request.

What ages and disabilities do you support?

Joshin is designed for all ages, children and adults. Joymakers have experience with a variety of disabilities such as; autism, cerebral palsy, developmental disabilities, down syndrome, physical disability and more.
Families review Joymakers experience prior to booking.

Is there a minimum amount of time to book?

No, however; Joymakers are asked to "accept" or "decline" your Care Date request. Our average Care Date is 4 hours.

How far can I book out?

As far in advance as you’d like! It’s simple - you just scroll through the calendar, view Joymakers who are available within your zipcode 30 miles radius and then book a Care Date. We encourage Joymakers to input their availability months ahead.

How quickly can I book a Joymaker?

You can book Joymakers in real-time, but please remember that the Joymaker needs to "accept" or "decline" your booking. If the Joymaker does not respond within 24-hours the request expires and you are able to send another request.

What happens if I’m early or late?

You are charged the Care Date timeframe that the Joymaker accepted at minimum. If Care Date runs over booked time (runing late or arragned to be away longer), you are charged the actual Care Date timeframe.

What is your cancellation policy?

You can cancel a Joymaker at anytime (Joymakers can cancel as well). But please be aware that Joymakers "accept" and "decline" Care Date requests.

 

JOYMAKERS

How do you choose your Joymakers?

Joymakers complete a virtual interview, experience review, background check and finally; when available, we review their social media accounts.

Can I favorite a Joymaker?

Yes, and we encourage you to do so! It makes them easier for you to find on your next booking and is a great reminder. When you favorite a Joymaker, it means that if they are available they will be the first to show up for you. You will also be able to view their full calendar of availability and book them!

What type of special needs experience do Joymakers have?

Joymakers have a variety of experience! They have experience working with people with developmental disabilities, autism, epilepsy, physical disabilities, mental health, down syndrome and more. Joymakers are from a variety of backgrounds such as special education, social work, nursing and direct care.

Have more questions?