What’s on your mind?

Read our FAQ's below.

 
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ACCOUNT

What is the process to get an account?

To get started:
1. Download the Joshin app to create your account (You can start building your Care Plan right away!)
2. Once you've created a Joshin app account, you'll recieve an email to complete the Customer Onboarding process. It's super easy and only takes about 10 minutes!
3. When you've completed Customer onboarding, you will then be able to view Joymakers and are ready to begin booking a Care Date right away through the Joshin app.

 

FEES

What are your subscription options?

Joshin has three subscription options for you to choose from at time of sign up.
+ Monthly: $34.99/mo
+ 3-months: $89.99 ($29.99/mo)
+ Annual: $299.99 ($24.99/mo)

What are your rates?

You set the hourly rate based on what you want to pay the Joymaker per hour.
Once a Joymaker receives your Care Date request, they see your Care Plan & hourly rate. After, the Joymaker will "confirm" or "decline" the Care Date request. After the Care Date, Joshin applies a 20% service fee on the total cost of the Care Date - this is not taken from the Joymaker hourly rate, it is on top of the total amount.

When do you charge me?

After the Care Date is complete, you are auto billed. You are also able to review the Care Date notes after each booking.

Do you accept insurance or State waiver funding?

Joshin is private pay, but some State funding for self-directed staffing support, such as; Consumer Directed Community Supports (CDCS) and Consumer Support Grant (CSG) may be reimburesed by your FMS. Check with your Support Planner and/or FMS for more information.

 

BOOKING

What areas do you serve?

We currently provide service in the Minnesota Twin Cities Metro Area. If you are not located in this area, reach out and let us know you are interested in adding it to your city. Sign up for our newsletter and find out when when we'll be near you!

Do you care for siblings, too?

Absolutely! Please remember to list their name in the Care Plan. When you determine your hourly rate, we'd recommend considering how many people will be included in a Care Date request.

What ages and disabilities do you support?

Joshin was designed for all ages, children and adults. Joymakers have experience with a variety of disabilities such as; Autism, Cerebral Palsy, Developmental Disabilities, Down syndrome, Physical Disability and more. Families can review Joymakers experience prior to booking.

Is there a minimum amount of time to book?

No, however; Joymakers are asked to "accept" or "decline" your Care Date request. Our average Care Date is 4 hours.

How far can I book out?

As far in advance as you’d like, but we recommend 4-weeks to ensure you can see who is available for that time period! It’s simple - you just scroll through the calendar, view Joymakers who are available within your zipcode 30 miles radius and then book a Care Date. We work with Joymakers to input their availability months ahead.

How quickly can I book a Joymaker?

You can book Joymakers in real-time, but please remember that the Joymaker needs to "accept" or "decline" your booking. If the Joymaker does not respond within 24-hours the request expires and you are able to send another request.

What happens if I’m early or late?

You are charged the Care Date timeframe that the Joymaker accepted at minimum. if you go over time (runing late or arragned to be away longer), you are charged whatever the time is over the original Care Date request.

What is your cancellation policy?

You can cancel a Joymaker at anytime (and Joymakers can cancel as well). But please be aware that Joymakers "accept" and "decline" Care Date requests.

 

JOYMAKERS

How do you choose your Joymakers?

Joymakers do virtual interviews, experience review, a background check (and motor vehicle check if they want driving as a Care Date option) and finally, when available, we review their social media accounts.

Can I favorite a Joymaker?

Yes, and we encourage you to do so! It makes them easier for you to find on your next booking and is a great reminder. When you favorite a Joymaker, it means that if they are available they will be the first to show up for you. You will also be able to view their full calendar of availability and book them!

What type of special needs experience do Joymakers have?

Joymakers have a variety of experience! They have experience working with people with developmental disabilities, autism, epilepsy, physical disabilities, mental health, down syndrome and more. Joymakers are from a variety of backgrounds such as special education, social work, nursing and direct care.

Have more questions?